Managing Defaulting Customers in Self-Storage
- Monday 26 January 2026 – 2:00 PM (UK)
- Register Now to Participate – CSTA Webinar
Background
Dealing with non-paying customers is one of the most persistent and risky challenges facing self-storage operators. Defaults don’t just mean lost rental income — they can result in prolonged vacancy, costly clean-ups, and significant legal exposure if the disposal of goods is mishandled.
In this practical CSTA webinar, Grant Daniel, Director of iBidOnStorage, will explore proven, industry-specific approaches to recovering money owed while protecting operators from unnecessary legal risk.
This session focuses on real-world solutions that help operators regain control of defaulted units quickly, transparently, and in line with best practice.
What we’ll cover
1. The true cost of defaulting customers
• Lost rental income and extended unit downtime
• The hidden operational and legal risks
• Why this issue remains one of the industry’s biggest pain points
2. Why traditional disposal methods fall short
• Auction houses, newspaper ads and generic online platforms
• Why time, admin and clean-up costs often exceed recoveries
• The challenge of achieving fair market value
3. The case for industry-specific online auctions
• Why specialist platforms outperform generic marketplaces
• How public auctions evidence fair market pricing
• Lessons from established markets in the USA, Canada and Australia
4. A UK & European solution
• How iBidOnStorage works in practice
• Operator control over listings, pricing and timing
• Soft-close auctions and targeted bidder audiences
• Rapid unit turnaround with 72-hour collection requirements
5. Legal considerations and best practice
• What the law says — and what it doesn’t
• Handling surplus proceeds correctly
• Using auction summaries to support legal challenges
Speaker
Grant Daniel
Director, iBidOnStorage
Grant qualified as a Chartered Accountant with Deloitte and has spent his career in the self-storage sector. Having grown up in a family-run storage business, he combines operational experience with corporate finance and private equity expertise. Grant now leads iBidOnStorage, working closely with industry bodies and legal advisers to support best practice across the sector.
Practical Details
Date: Monday 26 January 2026
Time: 2:00 PM (UK)
Platform: Zoom
Registration: Click here to register – CSTA Webinar
We look forward to welcoming you to what promises to be a highly practical and informative session.